Program Manager (Bilingual)

The Program Manager will be responsible for operating and improving  clinical programs including leading and supervising staff.  Develop and achieve agency’s goals and objectives, providing leadership to clinical and front-line staff and ensuring that programs and services are delivered.

Responsibilities:
• Manages the implementation and administration of clinical programs.
• Manages quality assurance to ensure that the agency is meeting its goals and objectives outlined in the strategic plan.
• Ensures adherence to the agency vision, values, and mission program/service/partnership goals and outcomes.
• Ensures that the agency works within its purview as a supportive housing service provider, in accordance with the Mental Health Act and the Residential Tenancies Act.
• Manages the recruitment and onboarding of staff and students on placement.
• Provides clinical supervision to staff. Trains, coaches and supports staff to ensure they have the tools to deliver quality supportive housing programs/services that result in a high level of client/tenant satisfaction and housing stability.
•  Develops and maintains relationships with community partners, and represents the Agency in its Supportive Housing Services role, including by not limited to housing, emergency and support service providers.
• Serve as the management representative and lead for the French Language service committee.

Qualifications:

This position requires full proficiency in English and French.

• Master’s degree in a relevant discipline.
• Administrative experience, preferably in the non-profit sector.
• Experience in supportive housing for vulnerable individuals, specifically adults living with serious mental illness and addictions, as well as individuals who are homeless and/or who have been in conflict with the law.
•Supervisory experience, preferably in the mental health field, in a unionized environment.
• Specialized training in strengths-based and client-centered practice, psychiatric and psychosocial rehabilitation, mental health recovery, concurrent disorders.
• Experience working with family members of clients/tenants.
• Valid driver’s license and use of own vehicle with insurance.