Clinical Manager Full-Time Hybrid Role

Our client provides services that include trauma counselling, advocacy and support services during child abuse investigations, court support and abuse and violence prevention training. They are an independent non-profit organization that offers accreditation specifically tailored to community-based health and social services across Canada.

The Clinical Manager provides leadership through staff supervision and ensures clinical practices are competency-based, evidence-informed, collaborative, and culturally relevant. In addition, the Manager will be responsible for clinical oversight of the Assessment Directed Therapy Program and provide clinical consultation and mentorship to programs.

RESPONSIBILITIES:

• Assume responsibility for the oversight and management of clinical services and ensure services align with best practices and current literature.
• Manage a group of clinical employees by providing supportive supervision, appropriate training and performance management, and case management/client support services.
• Oversee client service processes, including intake, waitlist management and assignment of clients
• Evaluate and review assessment and treatment plans, end of service summaries, incident reports and clients notes. Manage data systems and support CYSIS, including oversight of training and improvements.
• Recommend and implement program change processes through a lens of diversity, inclusion, and equity, utilizing best practices and research, service user feedback, appropriate evaluation processes, and strategic goals.
• Work collaboratively with the Leadership Team in developing clinical policy, high-quality service standards, and a quality assurance process.
• Work inclusively with internal programs to promote cross-team collaboration.
• Provide training and inclusive leadership for competency-based and evidence-informed best practices appropriate for diverse communities.
• Ensure that the organizations’ mission is consistently presented in a strong, positive image to relevant stakeholders and the public.
• Work as part of the Joint Management Team to develop and coordinate clinical services to children, youth and families.
• Ensure that Ministry and funder reporting requirements and accreditation standards are met.
• Provide crisis or critical incident support, exercise judgment and initiative to ensure appropriate safety plans are arranged and assist leadership in communicating with appropriate ministries and other stakeholders.

REQUIREMENTS:

• Master’s Degree in Social Work, M.A., Ph.D. or equivalent related education; previous training and/or experience in organizational and change management will be considered an asset.
• Registration with a professional governing body such as Ontario College of Social Workers & Social Services Workers (RSW), or the College of Registered Psychotherapists of Ontario (RP), or the equivalent as determined by the President & CEO.
• Minimum of 8 (eight) years of related clinical experience with at least three (3) years held at a management level, experience in a children and youth mental health setting preferred.
• Demonstrated track record of influencing and executing diversity, equity and inclusion (DEI) strategies, Anti-Oppressive Practice (AOP) and Anti- Black Racism (ABR) to affect organizational and program change.
• Experience incorporating equity-based practices in the delivery of treatment modalities and managing people. Ability to solicit staff feedback around DEI practices and implement recommendations.
• Clinical training and experience in Anti-Black Racism, Indigenous modalities of treatment and sensitivity to cultural, religious beliefs and gender identity that addresses the diversity of individuals and families served.
• Sound knowledge of trauma-focused evidence-informed/based practices, program evaluation methods and tools.
• Awareness of trauma and trauma-experiences (e.g. sexual abuse, physical abuse, neglect, race and gender-based trauma) that may be experienced by children, youth and families.
• Strong interpersonal and communication skills with proven ability to lead and establish positive and collaborative partnerships and relations with all key stakeholders: clients, families, staff, community partners.
• Sound knowledge of the Child, Youth and Family Services Act, 2017, the child protection system, the Toronto area social service/children’s mental health system, the Criminal Judicial System and provisions available to victims/vulnerable witnesses and their families.
• Sound knowledge of overrepresentation of BIPOC children and youth in the child welfare system.
• Excellent interpersonal, team, and conflict resolution skills that incorporates inclusive leadership practices. Ability to carry and manage multiple priorities effectively.