Case Manager

RESPONSIBILITIES:

• Provide direct consultation, referral, and supportive case management to clientliving with complicated issues.
• Conduct intake interviewto determine needs and offer appropriate supports and referrals.
• Assist client in establishing goals and monitoring progress.
• Refer client to appropriate resources for the purpose of vocational, education, health and fitness activities, part-time employment, social networks.
• Document all relevant case notes and maintain confidentiality and accuracy of case files.
• Utilize community resources and cultivate where possible, useful community contacts.
• Act as a liaison and client advocate among those involved with the client’s care including family, other care-givers, medical and other multi-disciplinary providers.
• Use of conflict resolution and crisis intervention skills as needed.
• Use of supportive counselling techniques to assist clients to gain self-confidence and progress in their goals.

EDUCATION:

• Social Services education and/or Psychology diploma
• Certificate in First Aid/CPR, Crisis Intervention

QUALIFICATIONS:

• Minimum of three years experience ina community based mental health setting.
• Knowledge and understanding of the application of harm reduction principles and practices.
• Knowledge and understanding of psychosocial rehabilitation.
• Good working knowledge of community resources.
• Good command of English language and interpersonal skills.

• Hostel Standards Training Certificate an asset.
• Successful candidate will be required to provide upon hiring a clear vulnerable sector screening.